Frequently Asked Questions
If you have any further questions, please feel free to get in touch.
General Extrusion FAQs
We can supply examples of extrusion. These are off-cuts from other runs/orders we’ve previously fulfilled to give you an idea of what to expect.
We cannot supply a sample for bespoke extrusion orders.
We run our extruder and autoclave for curing the extrusion on receipt of order only as this requires lots of input from our skilled engineers. Our engineers must determine the curing time and must clean after the manufacturing run.
We do not – as standard – carry stock of any of our extrusion profiles, other than glazing sections and edge seals/panel joiners.
If the extrusion you’re looking to purchase doesn’t have to adhere too to any stringent dimensions, and you don’t require vast lengths, we may have some product overrun that will fulfil the needs of your application.
If we are required to fabricate a brand-new tool for your extrusion order, as we haven’t created that profile for the desired material before, then this will add an additional 15-20 working days to your order.
Absolutely, if you have a design that is not in our portfolio. Contact us via the website and we will endeavor to help you.
The tolerance for our extrusion varies depending on a number of factors, including profiles, material, order length etc. If you’d like the specific tolerance that we’ll be able to work with on your order, please get in touch via our contact us page.
If the profile that you’re looking to purchase has been produced by us before (these can be found under the rubber extrusion profile shape in the product section on our website), then we’ll already have the required tool available for use with our extruder. The lead time on these orders, from order confirmation to product availability. is typically 10 working days.
If we are required to fabricate a brand-new tool for your extrusion order, then this will add an additional 15-20 working days to your order.
General Gasket FAQs
If we happen to hold some gaskets from a previous job, we’ll be happy to supply you. This is not always possible as we’re a lean and agile company and our engineers are dedicated to reducing waste.
We manufacture all gaskets using our in-house CNC cutting machine and the pricing/quotes we offer consider the time it takes for our engineers to calibrate and set the machine up for its cutting run. We can supply samples of the rubber materials we hold upon request and can send an initial gasket once the order is placed to confirm suitability.
Depending on the required quantities, material needed and the current workload schedule, our turnaround time on gaskets is typically between 3 and 5 working days.
However, we do now also offer a 'Same Day Cutting Service' for urgent turnaround times. This is subject to us holding stock of the required material and the production run being held to less than 100 items.
General Walker Rubber FAQs
All credit card payments and bank transfers are compliant with the banking regulations.
You can collect your order from our factory on 21-23 Burnet Road, Sweet Briar Industrial Estate, Norwich, Norfolk, NR3 2BS, United Kingdom.
To set up a trade account we need a demonstration of buyers intent with 5 or more orders a year.
Our extensive portfolio is available to view on our website. If you cannot find what you are looking for, feel free to contact us.
No. Our trade counter has been closed since 2020.
Enquire via our contact us page and our sales team will be in touch to determine a time and date to drop off your sample.
To place an order with us, please go to our contact us page on the website to make an enquiry.
Deliveries after leaving our factory take 1-2 days.
Timed deliveries are also available.
For orders within the UK:
- Under £75 = £10
- Under £150 = £12.50
- Under £300 = £15
- Under £500 = £20
- Under £750 = £25
- Under £1000 = £30
- Under £1250 = £35
- Under £1500 = £40
- Under £1750 = £50
- Over & Equal £1750 = £60
Prices may vary for orders outside of the UK.
You can make a payment via Bank Transfer, Credit card payment or online via a link provided.
We take your privacy very seriously and your personal information is used strictly to set up an account and communicate with you.
Three working days from confirmation of the order.
We do but, in terms of cost and quantity, it depends on the product(s) in question. We have a minimum order quantity for our bespoke products, such as sheet cutting, gaskets and extrusions.
The minimum order value is £30.
We deliver to anywhere in the United Kingdom and Ireland.
If you are in another country, please make an enquiry via our contact us page and we’ll see if we can help you with your order.
We have many sources of information on our website. Check out our rubber materials page which gives you an insight into all the rubber we can supply. There you will find the properties of and the applications the rubber can be used for.
If you're still unsure, feel free to get in touch with us!
On our contact us page you can offer further detail regarding your required attributes (What will the product be used for? What substances will it be in contact with? etc.) and we’ll get back to you within 1 working day, to discuss further.